Frequently asked questions

Clothes & Shoes

In order to choose the right size for your child, you can refer to the size guide for clothing and shoes.

https://jacadiparis.sg/pages/size-guide

Our collections are created to meet the needs of your children. Each age has its own specificities and requires particular details. Our teams of stylists and creators adapt each of the products. Our collections are created in our Paris offices and must meet both the needs of comfort and practicality, while being elegant and modern. Then, the products are manufactured either in France, in Europe or in other countries around the world, in particular Asia. We control our production line in its entirety.

Jacadi offers clothes with high end materials that require your attention to stay soft and beautiful (cashmere, merino wool, silk ...). To preserve the beauty of your clothes, a care label is sewn into each product. It is by following these recommendations that your garment will remain beautiful over time and that its material will not be altered. In addition, we recommend that you wash your clothes before use.

Our shoes are created by experts to accompany your children from their first steps. Depending on their age, children have different needs (height of the arch, flexibility of the sole etc.) That's why we offer different ranges of shoes:

• The pre-walker range (17 to 22), ideal for learning to take your first steps.

• The walker range (from 19 to 24) for babies who walk alone without help.

• The child range (from 24 to 39) for older children.

In addition, we offer different models so that every child can be comfortable.

It is advisable to put on your baby with suitable shoes as soon as he begins to stand on his own (even with a support). The shoes of the Pre-walker range perfectly meet this need because:

• They have a raised ankle to ensure a good support.

• They are flexible to accompany the movements of the baby's foot.

• Their sole is extra-thin and light and does not hinder small awkward steps.

• The collar, (the ankle bone) and the inseam are formed to ensure the best comfort.

• The ankle guides the foot.

• They are made of leather.

As soon as the baby starts walking in a controlled manner, you can choose the walker range.

As soon as your child wears shoes, be sure to check his shoes every two and a half to three months. The foot of your baby, partially ossified, remains insensitive to the pain of a shoe too small. From 2 years, measure their foot every 6 months. On average, the foot grows from 2 to 3 sizes per year. The foot is definitively formed at 15 for girls and 16 for boys.

If you have a foot gauge: place the child's foot on the pedometer. The child must be standing and his toes must be well deployed. Place the cursor on the longest toe, read his size in the notch. If you do not have a foot gauge: you can draw the contours of the foot laid flat on a white sheet before going to the store. Our sales consultants will help you measure your child's size using their gauges.

Our shoes are designed to accompany your child right from the start. They are made in Spain and Portugal by experts. JACADI shoes are made of quality soft leathers. Leather is a living material that needs to be protected and treated regularly to maintain its flexibility, elasticity and brightness.

Protecting the shoe:

• Waterproofing protects the leather from external aggressions.

• The shoe polish should be applied regularly to the smooth leather to clean and shine.

• The shoehorn helps preserve the shape of the shoe

Maintaining the shoe:

• Smooth leather or grained leather: a shoe polish should be applied regularly.
• Patent leather and glossy leather: a damp cloth removes traces and scratches
• Greasy leathers and nubuck: a special balm will lubricate the leather after using a soft cloth to clean
• Nubuck or velvet: clean with a crepe brush that will straighten the fibre and erase localised stains

No we do not offer the actual measurement to each size. For this type of detail please contact a Jacadi store.

Nursery

We recommend washing all our products before use such as our stuffed toys (without music box) bath towels, bibs and blankets.

• Musical stuffed animals are to be used under the supervision of an adult.
• The string of the music box must be pulled gently by an adult.
• Soft plush toys and rattles can be used from birth.

The sleeping bag is ideal for sleeping toddlers until they know how to stand. Its size changes as the child grows up. We offer models up to 24 months. The bunting is only intended for "daytime" use, for a nap in a stroller or in a deckchair under the supervision of an adult. It is used until the child is 3 months old.

Account Management

By creating an account at Jacadi.sg, you will be able to place orders on our site, create a wish list, receive our newsletters, stay informed about our newest collections and sale promotions.

To do this, click on "My Account" at the top of the page jacadi.sg. Then, by clicking on "create my account" you will be guided to create your Jacadi account.

If you want to change your details (address, phone, email ....), Once logged into your account, you can make changes as you choose by clicking "edit" in the "My Information" section.

You can manage your subscription to our newsletter:

• via the "Jacadi news" section of your account
• via the unsubscribe link at the bottom of all our newsletters

JACADI, as a personal data manager, undertakes to ensure all necessary measures to for the security and confidentiality of the Personal Data transmitted, in accordance with the legal provisions in force.

If you wish to permanently delete your Jacadi account you can make a request to our Customer Services department.

If you have lost your password, you can reset it by clicking on "My account" via the jacadi.co.uk homepage and then clicking on "Forgotten password". An email will be sent to you within a maximum of 30 minutes. Also remember to check your junk mail or spam. Or contact customer service.

Availability & Tracking

You can check the store availability by calling our Customer Service and even reserve it to pick it up in store within 48 hours.

Once you have made you order, you will receive several emails:

- One email for the confirmation of your order
- One email for the confirmation of shipment, which will provide a tracking number
- One email once your order has been delivered

If an item(s) in your order is not available, you will be notified by a partial shipment email. The email will tell you the item(s) NOT shipped and those you were not charged for (sold out item(s)). The sold out item(s) will not be sent at a later date as there is no more stock.

Once your order is placed, you will not be able to cancel or modify it.

If your order was cancelled we invite you to contact customer service to get further details at orders@jacadi.sg or by calling +65 8533 8129.

Payment & Shipping

You can pay by credit card (Visa, Mastercard, Maestro, American Express), by Paypal, Google pay, Apple pay and Klarna (3 interest free payments or in 30 days).

JACADI uses a secure payment service to process all the payments. The bank details are encrypted (SSL security standard) and therefore do not circulate openly on the Internet.

If you have received a promotional code usable on jacadi.sg, you can enter it when placing your order on the "My Shopping Bag" page in the "Promotional Code box". (hit "OK" after entering) The discount will be subject to eligibility and will be applied to the basket before continuing to checkout.

The Jacadi Singapore site ships all over Singapore and Malaysia.

Mail delivery: We charge a flat rate of $10 SGD for standard shipping within Singapore. All orders above $200 SGD, except for furniture orders, are eligible for free shipping. Please allow 5-7 business days for your order to be delivered. Our courier will attempt 3 deliveries after which the item will be left at our Paragon location for self pick up.

In case you require an urgent delivery, we charge $30 SGD for next day delivery if the order is placed before 3 pm. Please indicate this option during the check out.

We charge a flat rate of $30 SGD for standard shipping to Malaysia. Please allow up to 20 business days for your order to be delivered. In case we cannot verify your address or courier does not deliver to your area, we reserve the right to cancel your order.Due to restrictions, we do not ship furniture or beauty items to Malaysia. Customer is solely responsible for any and all the duties to Malaysian government charged on the order placed and will pay those upon delivery. In case the order is returned to Jacadi Singapore due to unpaid dues, we will be withholding shipping, handling fees and any other charges related to the processing of that order.

In store delivery: The delivery of your order will take up to 5 business days to our Paragon store. You will receive an email confirming the items are ready for pick up.

Free for all orders.

Exchange Policy

If you wish to exchange full price items from an online order made on jacadi.sg, you can go to our Paragon store. The items must be unworn, unwashed and in their original packaging. Shoes should be returned in their original, undamaged shoe box as this is considered part of the product. Please make sure to bring your order slip that was included with your order.

All discounted items are considered FINAL SALE and cannot be exchanged.

If your items respect the conditions above, you may exchange them within 14 days from the day of receipt.

If you personally bought a gift you can exchange it by following the *exchange policy. *Exchange policy: You may exchange an order, or part of an order, made on jacadi.sg within 14 days of receiving the items. The exchanged items must be unworn, unwashed and in their original packaging. Shoes must be in their original, undamaged shoe box as this is considered part of the product.

Orders can be exchanged, following our exchange policy.

Unfortunately, we cannot accept and refund the returns. We can exchange them instead by following our exchange policy.

Yes, full price unworn, unwashed and in their original packaging items shipped to Malaysia can be exchanged in person at Paragon store or mailed back to Paragon store for credit as long as the items are received within 14 days from the parcel delivery. However, we are not able to reimburse or give credit for any shipping and handling fees.